Refund policy

Returns, Refunds, and Satisfaction Guarantee

Due to the nature of our products, all sales are final and products cannot be physically returned once they have left our facility.

However, we offer a one-time, 30-day satisfaction guarantee per customer:

• If you are dissatisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.
• This satisfaction guarantee may be used once per customer and applies only to orders placed directly through our website.
• Refunds will be issued to the original form of payment after your request is reviewed and approved. 

We reserve the right to deny a refund if we suspect abuse of the satisfaction guarantee or fraudulent activity.

 

How to Request a Refund 

To request a refund under the satisfaction guarantee:

• Email us at support@thehighgarden.com
• Include your:
• Full name
• Order number
• Date of purchase
• Brief description of the issue or reason for dissatisfaction

Our team will review your request and respond with next steps.